Important customer information

Limited capacity of:

The Heights - 25 customers

Medina - 25 customers

Westridge - 15 customers

No changing rooms or lockers available!

So please turn up Gym Ready!

Toilets will be available

Do not come to the 1Leisure sites if you have any symptoms of Coronovirus

The main symptoms of Coronavirus are:

A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature).

A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).

A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.

To protect others, Stay at home (self-isolate) and get a test.

Booking

No bookings will be taken at the reception area or over the phone.

Booking (up to 8 days in advance) – the only way to book a workout at any of our 1Leisure sites is to pre book via:
1. The ‘Book Now’ button below.
2. The 1Leisure app.

All sessions start on the hour and will last a maximum of 45 mins.

Customers are asked not to arrive until 5 minutes to the hour at the absolute earliest. Any customer arriving earlier then this will be asked to wait in the car park or away from the building. (This is to allow previous customers time to exit the building safely.)

Prior to entry customers will be asked to queue at the entrance to the building in line with government social distancing rules.

Please adhere to the floor markings and use the hand sanitising station prior to entry.

When called to reception you have two choices to gain entry:
1. Using the kiosk (hands must be sanitised prior to use).
2. See the receptionist. Please swipe your One Card in the card reader,  which is now available on the customer side of reception. If you don’t have your One Card please give the receptionist your full name and they can process your entry.

Once registered at reception you may go to the gym for a workout.

Entering, using and exiting the Tone Zone

At all our sites we have expanded our tone zones into studios or squash courts to enable better social distancing.

Entering the Tone Zone

1. On Entry each customer will be issued with a spray bottle of disinfectant and a cloth (this is your personal equipment and must not be shared with other customers for the duration of your visit).
2. Customers are welcome to log in and out of the Pulse Smart Centre. However customers are asked not to log any personal programmes via the touch screen.

Cleaning

1. Customers are advised to clean all parts of any equipment they are about to have contact with, prior to use.
2. Customers must clean all bits of equipment they have had contact with after using it.

Any customers not adhering to these rules may be asked to leave and persistent offenders will have their memberships cancelled.

Social distancing

At all times customers must abide by current government social distancing rules.

You cannot share equipment with any persons even from the same household currently.

Any customers not adhering to these rules may be asked to leave and persistent offenders will have their memberships cancelled.

At all our sites we have expanded our tone zones into studios or squash courts to enable better social distancing.

All Equipment that is available to use will be displayed as being useable, Social distancing rules will determine what can be used with resistance machines and other kit.

When moving between equipment stations, please adhere to social distancing rules.

Resistance – Only use equipment which is further away than 2 metres from any other customer.
CV– Only use equipment that displays that it is available for use.
Free Weights areas – work out with-in the designated zones and only use the free weights dedicated to that zone.
Floor Areas – work out with-in the designated zones and only use the free weights dedicated to that zone.

You must ensure all equipment is cleaned after use.

Exiting the Tone Zone

On exiting the Tone Zone please leave your spray bottle and cloth on the table and bin provided.

Please leave the building immediately via the main entrance.

We hope you have enjoyed your visit.