Complete an application form at reception, ticking the box for Concessionary One Card. There are three ways to pay, you can choose to pay by Direct Debit, an annual payment or there is a Pay As You Go option available. Once you have completed your application form and Direct Debit form (if appropriate), together with evidence of receipt of benefit, your application will be ready for processing at reception.
Once signed up, it is your responsibility to provide evidence of eligibility. This can be submitted either as a manual form at the time of sign-up, or as a screenshot, PDF, or photo of your most recent full statement. Please email this evidence to one.card@iow.gov.uk.
You must provide this within one calendar month of signing up. Failure to do so will result in cancellation of your membership.
To maintain your concessionary membership, you will be required to submit updated evidence every 12 months. This is your responsibility, and we recommend making a note of your renewal date and ensure evidence is submitted promptly to avoid cancellation.
Important information
‘Screen dumps’, benefit books, Jobseeker Allowance agreements or letters that do not describe an ongoing benefit will not be accepted as proof of receipt of benefit.
If your benefit award includes other dependant members of your household, for example children, they too may apply individually for a Concessionary One Card. Simply provide evidence to support their application; this must state the dependant’s name and date of birth and show the same address as the main benefit recipient.
It may take up to ten working days for an agency to issue evidence of receipt of benefit and they may ask that you request the information in writing.
The Isle of Wight Council reserves the right to refuse the issue of any Concessionary One Card if you cannot provide the required proof of eligibility.
When choosing to pay by Direct Debit, an interim payment will be required to cover the period between taking out the card and the first Direct Debit payment. This can be paid by cash, cheque or card.
You are required to have an induction before using the Tone Zone (new members only).
You must notify 1Leisure immediately if your circumstances change and you cease to receive the benefit that qualifies you for a Concessionary One Card. You may continue to have your One Card subject to the payment of the appropriate fee.
Information you disclose will be treated in confidence. Access to your personal information is restricted.
All terms and conditions of the One Card apply.
All unlimited use is subject to availability.
Not all activities and facilities are available for pay-as-you-go Concessionary One Card holders.
