Accessible changing facilities
The Heights has two accessible changing rooms, located close to the swimming pools. Each room has a private shower and adjustable seating. The larger accessible room has an overhead V5 duo hoist system which can traverse to/from the changing bed. The Initial lifting capacity of the hoist is 200kg (440lb) Hoist slings will need to be provided by the user.
The smaller accessible room has a wheelchair available for customer use; the wheelchair is of waterproof construction.
Accessibility toilets and baby change facilities
Accessibility toilets are located within the accessible change facilities and the main seating area of the building.
Baby change facilities are located in the following areas:
• Disabled toilet – main seating area
• Female toilet – main seating area
• Poolside male change
• Poolside female change
Swimming pool accessibility
Both the large and small pool are deck level pools with easy entry steps into the pools, an Aqua Creek portable sling hoist is available for use on both pools, the maximum lifting weight of this hoist is 181kg (400lb). Hoist slings will need to be provided by the user.
Autism accessibility
The Heights will happily make adjustments (where practical) to lighting and music to help our customers enjoy their visit. We also have a timer available for use by our customers, which are portable and can be removed for use around the centre.
Wheelchair access
The main entrance to The Heights is via a slight incline path leading through automatic doors to reception. All activities are on a ground floor level with wide corridors leading to all activity areas.
Hearing enhancement
There is an induction loop at both the main reception and gym reception.
Gym accessibility
We have a number of accessible machines within the gym including:
• Shoulder press
• Chest press
• Smith machines
• Multi pully
• Seated row
• Arm bike
Assistance dogs
Assistance dogs are welcome at The Heights. The following arrangements are made in order to allow customers with assistance dogs to have the best possible experience:
Water bowls for assistance dogs are provided on request.
On request, the centre will provide familiarisation with the facility as part of an induction.
Guidelines are provided for staff on how to interact with assistance dogs.
The assistance dog is the responsibility of its owner, who must ensure that:
It is kept on a lead at all times when walking around the premises.
It does not foul the facility or grounds.
Its requirements in relation to toileting and feeding are met.
It behaves in an appropriate manner at all times and does not disrupt others.
In the unlikely event that the dog does foul inside the leisure centre, the owner must report this to a member of staff to ensure that the area is cleaned and sanitised.
