Please make sure your child has an appropriate swimming costume, goggles, and if applicable hair is tied back. Swimming caps are also optional.
Please make sure your child has an appropriate swimming costume, goggles, and if applicable hair is tied back. Swimming caps are also optional.
Parents/caregivers can take their child to the poolside approximately 2 minutes before the lesson begins. Children should wait in the designated area until their teacher collects them. After the lesson, children will be returned to the same area for collection by parents/caregivers.
Parents/caregivers are not allowed on the poolside during lessons. You can watch from the viewing area in reception at The Heights and Medina or the upstairs viewing gallery at Medina. Please remain on site for the duration of the lesson in case your child needs assistance during the lesson.
Our changing room gate opens 2 minutes before your lesson starts and closes 5 minutes after the lesson begins. If you arrive late, please notify reception who will provide further instructions. If you miss a lesson due to illness or holiday, you will still be charged. However, if we have to cancel your child’s lesson, you will receive a credit for one lesson on your block or a reduced Direct Debit payment the following month.
To minimize disruptions during lessons, please leave your name and contact number at reception and we will get back to you at the earliest opportunity. Alternatively, you can email vanessa.bruinsma@iow.gov.uk.
Upon completing a stage, the swimming teacher will present your child with a voucher indicating they are ready to advance. Certificates for completing each stage are available to purchase from reception and are £3 each (subject to availability).
To update your child’s medical information, please speak to our reception team. This includes updates such as wearing glasses or hearing problems. You can also update this information on the iSCUBA app.
Swimming lessons run all year-round, including summer holidays. The only exceptions are the Christmas holiday period and the Isle of Wight Music Festival weekend (Medina only).
If you pay for swimming lessons via Direct Debit, your child is eligible for free swimming in any of our casual or fun sessions. If you pay by a 10-week block, any casual or fun sessions are discounted from £3 to just £1 per session.
You will receive an email up to 3 weeks before your last lesson is due for payment. Payment can be made at reception once this email has been received. If you prefer to wait until the last lesson of the block before renewing, please do so in person or call 01983 823880. You can switch to Direct Debit once your block payment is completed. This can also be done on the iSCUBA app.
If you have any additional questions regarding swimming lessons with 1Leisure, please speak to our reception team.