Complete an application form at reception, ticking the box for Concessionary One Card. There are three ways to pay, you can choose to pay by Direct Debit, an annual payment or Pay As You Go. Once you have completed your application form and Direct Debit form (if appropriate), together with evidence of receipt of benefit, your application will be ready for processing at reception.
If you apply through the data sharing form then your application will be processed straight away, if you are applying with evidence submitted then the application will take up to ten days to process as the application will be sent to our One Card administrator.
Once your application has been validated we will contact you to make arrangements for you to purchase your concessionary One Card.
Important information
A data sharing agreement is in place with the IW Council Revenues and Benefits departments. Applicants need to complete the benefit authorisation form which will allow 1Leisure to request a YES or NO to your eligibility for a Concessionary One Card.
‘Screen dumps’, benefit books, Jobseeker Allowance agreements or letters that do not describe an ongoing benefit will not be accepted as proof of receipt of benefit.
If your benefit award includes other dependant members of your household, for example children, they too may apply individually for a Concessionary One Card. Simply provide evidence to support their application; this must state the dependant’s name and date of birth and show the same address as the main benefit recipient.
It may take up to ten working days for an agency to issue evidence of receipt of benefit and they may ask that you request the information in writing.
The Isle of Wight Council reserves the right to refuse the issue of any Concessionary One Card if you cannot provide the required proof of eligibility.
When choosing to pay by Direct Debit or annually, an interim payment will be required to cover the period between taking out the card and the first Direct Debit payment. This can be paid by cash, cheque or card.
You are required to have an induction before using the Tone Zone (new members only).
You must notify 1Leisure immediately if your circumstances change and you cease to receive the benefit that qualifies you for a Concessionary One Card. You may continue to have your One Card subject to the payment of the appropriate fee.
Information you disclose will be treated in confidence. Access to your personal information is restricted.
All terms and conditions of the One Card apply.
All unlimited use is subject to availability.
Not all activities and facilities are available for pay-as-you-go Concessionary One Card holders.
